Bluemix Secure Gateway - Windows 服务无法启动，保持暂停状态

Question

操作系统：Windows 10

在安装 IBM Bluemix Secure Gateway Windows 客户端 (ibm-securegateway-client-1.5.1+client_windows.exe) 期间，我检查了 Windows 服务安装选项： "如果您希望 Secure Gateway 客户端作为服务运行并自动重新启动，请选中此选项。

检查 services.msc 我看到“IBM Bluemix 安全网关服务”已注册为客户端，但状态为“暂停”。 如果我尝试手动启动它，我会看到一个提示：

“Windows 无法启动 IBM Bluemix 安全网关服务 本地计算机上的服务。该服务没有返回错误。这个 可能是内部 Windows 错误或内部服务错误。如果 问题仍然存在，请联系您的系统管理员。”

按照https://new-console.eu-gb.bluemix.net/docs/services/SecureGateway/sg_053.html#sg_065 的文档，我尝试手动卸载/安装 Windows 服务。

卸载适用于： windowsService.cmd 卸载

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>cd C:\Program Files (x86)\Secure Gateway Client\ibm\securegateway\client

C:\Program Files (x86)\Secure Gateway Client\ibm\securegateway\client>windowsService.cmd uninstall

> ibm-bluemix-secure-gateway-client@1.5.1 uninstall-securegw-service C:\Program Files (x86)\Secure Gateway Client\ibm\securegateway\client
> winser -x -r -s --name "IBM Bluemix Secure Gateway Service"

在尝试安装时，我看到以下输出

C:\Program Files (x86)\Secure Gateway Client\ibm\securegateway\client>windowsService.cmd install

> ibm-bluemix-secure-gateway-client@1.5.1 install-securegw-service C:\Program Files (x86)\Secure Gateway Client\ibm\securegateway\client
> winser -i -a -s --name "IBM Bluemix Secure Gateway Service"

{ Error: Command failed: "C:\Program Files (x86)\Secure Gateway Client\ibm\securegateway\client\node_modules\winser\bin\nssm64.exe" start "IBM Bluemix Secure Gateway Service"
I B M   B l u e m i x   S e c u r e   G a t e w a y   S e r v i c e :   U n e x p e c t e d   s t a t u s   S E R V I C E _ P A U S E D   i n   r e s p o n s e   t o   S T A R T   c o n t r o l .

    at ChildProcess.exithandler (child_process.js:207:12)
    at emitTwo (events.js:106:13)
    at ChildProcess.emit (events.js:191:7)
    at maybeClose (internal/child_process.js:852:16)
    at Process.ChildProcess._handle.onexit (internal/child_process.js:215:5)
  killed: false,
  code: 1,
  signal: null,
  cmd: '"C:\\Program Files (x86)\\Secure Gateway Client\\ibm\\securegateway\\client\\node_modules\\winser\\bin\\nssm64.exe" start "IBM Bluemix Secure Gateway Service" ' }

npm ERR! Windows_NT 10.0.10586
npm ERR! argv "C:\\Program Files (x86)\\Secure Gateway Client\\ibm\\ibm-node-v6.2.1-win-x64\\node.exe" "C:\\Program Files (x86)\\Secure Gateway Client\\ibm\\ibm-node-v6.2.1-win-x64\\node_modules\\npm\\bin\\npm-cli.js" "run-script" "install-securegw-service"
npm ERR! node v6.2.1
npm ERR! npm  v3.9.3
npm ERR! code ELIFECYCLE
npm ERR! ibm-bluemix-secure-gateway-client@1.5.1 install-securegw-service: `winser -i -a -s --name "IBM Bluemix Secure Gateway Service"`
npm ERR! Exit status 1
npm ERR!
npm ERR! Failed at the ibm-bluemix-secure-gateway-client@1.5.1 install-securegw-service script 'winser -i -a -s --name "IBM Bluemix Secure Gateway Service"'.
npm ERR! Make sure you have the latest version of node.js and npm installed.
npm ERR! If you do, this is most likely a problem with the ibm-bluemix-secure-gateway-client package,
npm ERR! not with npm itself.
npm ERR! Tell the author that this fails on your system:
npm ERR!     winser -i -a -s --name "IBM Bluemix Secure Gateway Service"
npm ERR! You can get information on how to open an issue for this project with:
npm ERR!     npm bugs ibm-bluemix-secure-gateway-client
npm ERR! Or if that isn't available, you can get their info via:
npm ERR!     npm owner ls ibm-bluemix-secure-gateway-client
npm ERR! There is likely additional logging output above.

npm ERR! Please include the following file with any support request:
npm ERR!     C:\Program Files (x86)\Secure Gateway Client\ibm\securegateway\client\npm-debug.log

C:\Program Files (x86)\Secure Gateway Client\ibm\securegateway\client>npm bugs ibm-bluemix-secure-gateway-client
'npm' is not recognized as an internal or external command,
operable program or batch file.

C:\Program Files (x86)\Secure Gateway Client\ibm\securegateway\client>

我没有看到生成任何 npm-debug.log 文件。

日志信息没有透露太多信息：

C:\Program Files (x86)\Secure Gateway Client\ibm\securegateway\client\logs

**************************************************************************************************************************************************************** 
****************************************************************Starting Windows Service************************************************************************ 
**************************************************************************************************************************************************************** 
****************************************************************Starting Windows Service************************************************************************ 
****************************************************************Windows Service stopped************************************************************************ 
*************************************************************************************************************************************************************** 
**************************************************************************************************************************************************************** 
****************************************************************Starting Windows Service************************************************************************ 
**************************************************************************************************************************************************************** 
****************************************************************Starting Windows Service************************************************************************ 

我已经尝试将 securegw_service.config 剥离回最简单的（我认为），仅包含：

GATEWAY_ID=xxx
SECTOKEN=xxx

Answer 1

Windows 10 的最新更新似乎导致安装失败。我们已经在我们自己的系统上进行了确认，并将查看是否可以确定任何解决方法，直到有适当的修复可用。