当机器人说它没有答案时，我想触发邮件

Question

我想在机器人说没有答案时触发邮件。

我正在使用 MS bot 框架 SDk4，并且还使用 LUIS 和 QnA 制造商，当机器人到达它说它没有答案的地步时，我们希望触发邮件或在其中添加新项目共享点

Answer 1

如果您想向 SharePoint 列表添加“否”答案，我设法使用 csom-node 包和 Bot Framework v4 / NodeJS 使其正常工作。当然，这不是最优雅的解决方案，但它确实有效。

Bot.JS

const csomapi = require('../node_modules/csom-node');
settings = require('../settings').settings;

// Set CSOM settings
csomapi.setLoaderOptions({url: settings.siteurl});

页面再往下一点...

// If no answers were returned from QnA Maker, reply with help.
            } else {
                await context.sendActivity("Er sorry, I don't seem to have an answer.");
                console.log(context.activity.text);
                var response = context.activity.text;
                var authCtx = new AuthenticationContext(settings.siteurl);
                authCtx.acquireTokenForApp(settings.clientId, settings.clientSecret, function (err, data) {

                    var ctx = new SP.ClientContext("/sites/yoursite");  //set root web
                    authCtx.setAuthenticationCookie(ctx);  //authenticate
                        var web = ctx.get_web();
                        var list = web.get_lists().getByTitle('YourList');
                        var creationInfo = new SP.ListItemCreationInformation();
                        var listItem = list.addItem(creationInfo);
                        listItem.set_item('Title', response);
                        listItem.update();
                        ctx.load(listItem);
                        ctx.executeQueryAsync();
                });
            }

Answer 2

Proactive Messaging真的不适用于电子邮件（以防止垃圾邮件），因此最好不要将 Bot Framework SDK 用于电子邮件部分。 @Baruch 的链接 How to send email in ASP.NET C# 如果您使用的是 C# SDK，则很好。这是sending emails in Node 的一个。

您只需在 QnA Maker 未返回任何结果时发送电子邮件即可。在this sample，你会这样做here：

if (response != null && response.Length > 0)
{
    await turnContext.SendActivityAsync(MessageFactory.Text(response[0].Answer), cancellationToken);
}
else
{
    await turnContext.SendActivityAsync(MessageFactory.Text("No QnA Maker answers were found."), cancellationToken);

    // Add code that sends Notification Email

}

---

话虽如此，如果您想尝试半主动路由，可以在您的机器人中启用电子邮件通道，然后使用：

if (response != null && response.Length > 0)
{
    await turnContext.SendActivityAsync(MessageFactory.Text(response[0].Answer), cancellationToken);
}
else
{
    await turnContext.SendActivityAsync(MessageFactory.Text("No QnA Maker answers were found."), cancellationToken);

    MicrosoftAppCredentials.TrustServiceUrl(@"https://email.botframework.com/", DateTime.MaxValue);

    var user = new ChannelAccount(name: "MyUser", id: "<notified Email Address>");
    var parameters = new ConversationParameters()
    {
        Members = new ChannelAccount[] { user },
        Bot = turnContext.Activity.Recipient
    };
    var connector = new ConnectorClient(new Uri("https://email.botframework.com"), "<appId>", "<appPassword>");
    var conversation = await connector.Conversations.CreateConversationAsync(parameters);

    var activity = MessageFactory.Text("This is a notification email");
    activity.From = parameters.Bot;
    activity.Recipient = user;

    await connector.Conversations.SendToConversationAsync(conversation.Id, activity);

}

问题是<notified Email Address> 必须先向机器人发送消息，然后通知才会起作用。如果没有，它将返回 401: Unauthorized 错误。同样，我不推荐这条路线。

---

注意：如果您使用的是 Dispatch 示例，请输入代码 here：

private async Task ProcessSampleQnAAsync(ITurnContext<IMessageActivity> turnContext, CancellationToken cancellationToken)
        {
            _logger.LogInformation("ProcessSampleQnAAsync");

            var results = await _botServices.SampleQnA.GetAnswersAsync(turnContext);
            if (results.Any())
            {
                await turnContext.SendActivityAsync(MessageFactory.Text(results.First().Answer), cancellationToken);
            }
            else
            {
                // PLACE IT HERE
                await turnContext.SendActivityAsync(MessageFactory.Text("Sorry, could not find an answer in the Q and A system."), cancellationToken);
            }
        }