少数用户无法访问带有 SSL 的网站

Question

某些用户无法访问我的服务器，因为有些用户收到错误“SSL_ERROR_RX_RECORD_TOO_LONG”。

我不知道为什么，但最近我发现这是因为一些路由器有防火墙阻止了我的网站。

我是如何发现这一点的？我询问了一位遇到问题的用户，通过 4G 网络而不是 WiFi 进行连接，然后他们就可以访问该网站。还有一位用户告诉我，他从“趋势科技恶意软件扫描程序”收到一条消息，称在网站上发现了恶意软件。

但我不知道为什么会这样，我已经为我的网站检查了很多恶意软件和 SSL 检查器。并且没有显示错误或恶意软件，SSL证书也安装得很好。

我的设置：

• 1个VPS服务器
• 2 个域
• 2 个通配符 SSL 证书

“恶意软件”网站：

• https://havana.wetickets.shop/
• https://wetickets.shop/

始终运行的网站（相同的网站，只有不同的 URL）：

• https://havana.wetickets.ws/
• https://wetickets.ws/

2 天前，我为 wetickets.shop 域获得了一个全新的 SSL 证书，但在我获得这个全新的 SSL 证书之前，我遇到了同样的问题。

这很难解决，因为我没有遇到这个问题。

Answer 1

如果您使用正确的工具，这并不难。对两个域运行 openssl 显示非工作站点不会发送完整的证书链。以下是他们的输出：

$ openssl s_client -connect havana.wetickets.shop:443 -showcerts -servername havana.wetickets.ws
CONNECTED(00000003)
depth=**3** C = SE, O = AddTrust AB, OU = AddTrust External TTP Network, CN = AddTrust External CA Root
verify return:1
depth=**2** C = GB, ST = Greater Manchester, L = Salford, O = COMODO CA Limited, CN = COMODO RSA Certification Authority
verify return:1
depth=**1** C = GB, ST = Greater Manchester, L = Salford, O = COMODO CA Limited, CN = COMODO RSA Domain Validation Secure Server CA
verify return:1
depth=**0** OU = Domain Control Validated, OU = PositiveSSL Wildcard, CN = *.wetickets.ws
verify return:1
---
Certificate chain
 **0** s:/OU=Domain Control Validated/OU=PositiveSSL Wildcard/CN=*.wetickets.ws
   i:/C=GB/ST=Greater Manchester/L=Salford/O=COMODO CA Limited/CN=COMODO RSA Domain Validation Secure Server CA
-----BEGIN CERTIFICATE-----
MIIGWTCCBUGgAwIBAgIRAL2d292wemxL5vuAJiTjR28wDQYJKoZIhvcNAQELBQAw
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-----END CERTIFICATE-----
 **1** s:/C=GB/ST=Greater Manchester/L=Salford/O=COMODO CA Limited/CN=COMODO RSA Domain Validation Secure Server CA
   i:/C=GB/ST=Greater Manchester/L=Salford/O=COMODO CA Limited/CN=COMODO RSA Certification Authority
-----BEGIN CERTIFICATE-----
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-----END CERTIFICATE-----
 **2** s:/C=GB/ST=Greater Manchester/L=Salford/O=COMODO CA Limited/CN=COMODO RSA Certification Authority
   i:/C=SE/O=AddTrust AB/OU=AddTrust External TTP Network/CN=AddTrust External CA Root
-----BEGIN CERTIFICATE-----
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pu/xO28QOG8=
-----END CERTIFICATE-----
 **3** s:/C=SE/O=AddTrust AB/OU=AddTrust External TTP Network/CN=AddTrust External CA Root
   i:/C=SE/O=AddTrust AB/OU=AddTrust External TTP Network/CN=AddTrust External CA Root
-----BEGIN CERTIFICATE-----
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-----END CERTIFICATE-----
---
Server certificate
subject=/OU=Domain Control Validated/OU=PositiveSSL Wildcard/CN=*.wetickets.ws
issuer=/C=GB/ST=Greater Manchester/L=Salford/O=COMODO CA Limited/CN=COMODO RSA Domain Validation Secure Server CA
---

$ openssl s_client -connect havana.wetickets.shop:443 -showcerts -servername havana.wetickets.shop
CONNECTED(00000003)
depth=**2** C = BE, O = GlobalSign nv-sa, OU = Root CA, CN = GlobalSign Root CA
verify return:1
depth=**1** C = BE, O = GlobalSign nv-sa, CN = AlphaSSL CA - SHA256 - G2
verify return:1
depth=**0** OU = Domain Control Validated, CN = *.wetickets.shop
verify return:1
---
Certificate chain
 **0** s:/OU=Domain Control Validated/CN=*.wetickets.shop
   i:/C=BE/O=GlobalSign nv-sa/CN=AlphaSSL CA - SHA256 - G2
-----BEGIN CERTIFICATE-----
MIIF6TCCBNGgAwIBAgIMYgmfFCZqLFfdeIT4MA0GCSqGSIb3DQEBCwUAMEwxCzAJ
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-----END CERTIFICATE-----
 **1** s:/C=BE/O=GlobalSign nv-sa/CN=AlphaSSL CA - SHA256 - G2
   i:/C=BE/O=GlobalSign nv-sa/OU=Root CA/CN=GlobalSign Root CA
-----BEGIN CERTIFICATE-----
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-----END CERTIFICATE-----
---
Server certificate
subject=/OU=Domain Control Validated/CN=*.wetickets.shop
issuer=/C=BE/O=GlobalSign nv-sa/CN=AlphaSSL CA - SHA256 - G2
---

正如您在 numbers 中看到的，我试图强调，.ws 域宣布并发送 4 个证书，而 .shop 域宣布 3 个但仅发送 2 个。你需要检查你的 SSL 证书链文件。