通过 Java 在 BMC Remedy 中创建票证时出错答案

【问题标题】：Error in creating ticket in BMC Remedy via Java通过 Java 在 BMC Remedy 中创建票证时出错
【发布时间】：2015-02-28 16:28:04
【问题描述】：

我是 AR 系统 API 的新手。我正在尝试通过 Java 在 BMC Remedy 中创建票证，如下所示。

Ticket ticket = new Ticket();
String result = ticket.CreateTicket();

这是我的 Ticket.java 类。

package com.bmc.arsys.ticket;

import com.bmc.arsys.api.*;

public class Ticket {

private static ARServerUser server ;
String EntryId = "";

public String CreateTicket() {

    server = new ARServerUser();
    server.setServer("172.26.29.34");
    server.setUser("dashboards");
    server.setPassword("dashboards");
    server.setPort(1531);

    try {
        System.out.println("start to verify user: ");
        server.verifyUser();
    } catch (ARException arException) {
        System.out.println("Connected to AR Server Error occurred: " + arException.getMessage());
        arException.printStackTrace();

    }
    showARSystemDetails();

    Entry newEntry = new Entry();

    newEntry.put(7, new Value(0));          // Status<br>
    newEntry.put(8, new Value("This record is created via Java API"));  // Short Description<br>
    newEntry.put(1000000163, new Value(4000));  // Impact - (High) 1000/2000/3000/4000 (Low)<br>
    newEntry.put(1000000162, new Value(4000));  // Urgency - (High) 1000/2000/3000/4000 (Low)<br>
    newEntry.put(1000000000, new Value("xyz")); // Description<br>
    newEntry.put(1000000151, new Value("xyz")); // Details<br>
    newEntry.put(1000000099, new Value(0));     // Service Type - 0/1/2/3<br>
    newEntry.put(240001002, new Value("xyz"));  // Product Name<br>
    newEntry.put(200000003, new Value("xyz"));  // Product Cat Tier 1<br>
    newEntry.put(240001002, new Value("xyz"));  // Product Cat Tier 2<br>
    newEntry.put(200000005, new Value("xyz"));  // Product Cat Tier 3<br>
    newEntry.put(1000000063, new Value("xyz")); // Operational Cat Tier 1<br>
    newEntry.put(1000000064, new Value("xyz")); // Operational Cat Tier 2<br>
    newEntry.put(1000000217, new Value("xyz")); // Assigned Group<br>
    newEntry.put(1000000054, new Value("xyz")); // Corporate ID<br>
    newEntry.put(2, new Value("Demo"));
    newEntry.put(1000000164, new Value("xyz"));
    newEntry.put(1000000161, new Value("xyz"));
    newEntry.put(1000000082, new Value("xyz"));
    newEntry.put(1000000056, new Value("xyz"));
    newEntry.put(1000000019, new Value("xyz"));
    newEntry.put(1000000018, new Value("xyz"));
    newEntry.put(1000000001, new Value("xyz"));

    try {
        EntryId = server.createEntry("HPD:Help Desk", newEntry);
        System.out.println("Request ID: " + EntryId);
    } catch (ARException e) {
        e.printStackTrace();  //To change body of catch statement use File | Settings | File Templates.
    }

    server.logout();
    return EntryId;
}

private static void showARSystemDetails() {
    System.out.println("Connected to AR Server: " + server.getServerInfoStr());
    System.out.println("AR Server version: " + server.getServerVersion() + "\n");
    System.out.println("List all connected users and last accessed time");
    try {
        for (UserInfo user : server.getListUser(Constants.AR_USER_LIST_CURRENT)) {
            System.out.println("   " + user.getUserName() + " - "
                    + user.getLastAccessTime().toDate());
        }
    } catch (ARException e) {
        System.out.println(e.getMessage());
    }
}

}

它成功连接到 AR Systen API。但它给出了以下异常。

ERROR (304): Must have Administrative permissions to perform this operation; 
ERROR (306): Value does not fall within the limits specified for the field;        (Pattern - $MENU$) : 1000000001
ERROR (306): Value does not fall within the limits specified for the field;  (Pattern - $MENU$) : 1000000082
ERROR (326): Required field cannot be blank.; 1000000164
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.verifyStatus(Unknown Source)
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.a(Unknown Source)
at com.bmc.arsys.apitransport.ApiProxyJRpcBase.arCall(Unknown Source)
at com.bmc.arsys.api.ProxyJRpc.ARCreateEntry(Unknown Source)
at com.bmc.arsys.api.ARServerUser.createEntry(Unknown Source)
at com.bmc.arsys.ticket.Ticket.CreateTicket(Ticket.java:65)
at com.arapi.action.RequestHandler.setIssue(RequestHandler.java:38)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.opensymphony.xwork2.DefaultActionInvocation.invokeAction(DefaultActionInvocation.java:450)
at com.opensymphony.xwork2.DefaultActionInvocation.invokeActionOnly(DefaultActionInvocation.java:289)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:252)
at org.apache.struts2.interceptor.DeprecationInterceptor.intercept(DeprecationInterceptor.java:41)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
at org.apache.struts2.interceptor.debugging.DebuggingInterceptor.intercept(DebuggingInterceptor.java:256)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
at com.opensymphony.xwork2.interceptor.DefaultWorkflowInterceptor.doIntercept(DefaultWorkflowInterceptor.java:167)
at com.opensymphony.xwork2.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:98)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
at com.opensymphony.xwork2.validator.ValidationInterceptor.doIntercept(ValidationInterceptor.java:265)
at org.apache.struts2.interceptor.validation.AnnotationValidationInterceptor.doIntercept(AnnotationValidationInterceptor.java:68)
at com.opensymphony.xwork2.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:98)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
at com.opensymphony.xwork2.interceptor.ConversionErrorInterceptor.intercept(ConversionErrorInterceptor.java:138)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
at com.opensymphony.xwork2.interceptor.ParametersInterceptor.doIntercept(ParametersInterceptor.java:249)
at com.opensymphony.xwork2.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:98)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
at com.opensymphony.xwork2.interceptor.ParametersInterceptor.doIntercept(ParametersInterceptor.java:249)
at com.opensymphony.xwork2.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:98)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
at com.opensymphony.xwork2.interceptor.StaticParametersInterceptor.intercept(StaticParametersInterceptor.java:191)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
at org.apache.struts2.interceptor.MultiselectInterceptor.intercept(MultiselectInterceptor.java:73)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
at org.apache.struts2.interceptor.CheckboxInterceptor.intercept(CheckboxInterceptor.java:91)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
at org.apache.struts2.interceptor.FileUploadInterceptor.intercept(FileUploadInterceptor.java:252)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
at com.opensymphony.xwork2.interceptor.ModelDrivenInterceptor.intercept(ModelDrivenInterceptor.java:100)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
at com.opensymphony.xwork2.interceptor.ScopedModelDrivenInterceptor.intercept(ScopedModelDrivenInterceptor.java:141)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
at com.opensymphony.xwork2.interceptor.ChainingInterceptor.intercept(ChainingInterceptor.java:145)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
at com.opensymphony.xwork2.interceptor.PrepareInterceptor.doIntercept(PrepareInterceptor.java:171)
at com.opensymphony.xwork2.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:98)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
at com.opensymphony.xwork2.interceptor.I18nInterceptor.intercept(I18nInterceptor.java:139)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
at org.apache.struts2.interceptor.ServletConfigInterceptor.intercept(ServletConfigInterceptor.java:164)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
at com.opensymphony.xwork2.interceptor.AliasInterceptor.intercept(AliasInterceptor.java:193)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
at com.opensymphony.xwork2.interceptor.ExceptionMappingInterceptor.intercept(ExceptionMappingInterceptor.java:189)
at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:246)
at org.apache.struts2.impl.StrutsActionProxy.execute(StrutsActionProxy.java:54)
at org.apache.struts2.dispatcher.Dispatcher.serviceAction(Dispatcher.java:562)
at org.apache.struts2.dispatcher.ng.ExecuteOperations.executeAction(ExecuteOperations.java:77)
at org.apache.struts2.dispatcher.ng.filter.StrutsPrepareAndExecuteFilter.doFilter(StrutsPrepareAndExecuteFilter.java:99)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:314)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)

如果有人能帮我解决这个问题，我将不胜感激。

谢谢

【问题讨论】：

您以“xyz”的形式传递给所有参数，错误特别指出其中两个字段（1000000001 和 1000000082）不能接受这样的值。
alfasin，感谢您的评论。我跟着stackoverflow.com/questions/1074599/…的回答。如果这些字段不能接受这样的值，那么这些字段可以接受什么类型的值？
我从未使用过“BMC Remedy”。您有 4 个错误，其中 3 个与无效字段值有关，1 个与权限有关。转到文档并查看每个字段的有效值范围是多少。也可以在文档中搜索权限设置。

标签： java remedy

【解决方案1】：

错误（304）：必须具有管理权限才能执行此操作； >在用户表单中为用户分配管理组。

您的仪表板用户的用户表单条目必须是管理员组的成员并且具有固定许可证才能消除此错误。..

错误（306）：值不在为字段指定的范围内；（模式 - $MENU$）：1000000001

错误（306）：值不在为字段指定的范围内；（模式 - $MENU$）：1000000082

对于这两个， $menu$ 模式表示存在定义字段值的菜单 - 确保您提供的值实际上符合要求。如果您不确定 - 在开发人员工作室中查找表格

错误（326）：必填字段不能为空。 1000000164 您没有提交此必填字段的值。

另外，您是直接提交给 HPD:Help Desk。不！使用 HPD:Incident Interface Create 参见 https://www.scribd.com/doc/2551868/24/Incident-Management-integration 第 92 页（pdf 警告）

【讨论】：

很好的建议。此外，由于产品和运营分类、分配的组、公司 ID 等的无效条目，一旦这些被整理出来，可能还会出现更多错误。这些都应该是来自您的 Remedy 系统的有效条目

【解决方案2】：

你的错误：

错误 (304)：必须具有管理权限才能执行此操作手术;在用户表单中为用户分配管理组。

错误 (306)：值不在为场地; （模式 - $MENU$）：1000000001 在此字段中 1000000001 存在菜单附加且该值不在菜单结果中

错误 (306)：值不在为场地; (模式 - $MENU$) : 1000000082 在这个字段中相同

错误（326）：必填字段不能为空。 1000000164

您必须在此字段中输入值。

【讨论】：