【问题标题】:How call a step of waterfall on a particular condition?如何在特定条件下调用瀑布步骤?
【发布时间】:2020-03-16 11:46:52
【问题描述】:

我有一个使用 c# 和 v4 框架制作的机器人。它总是询问用户他们是否想通过是/否提示向机器人提出更多问题:

我希望“点击瀑布的特定条件应该被调用”,否则在所有其他条件下瀑布的步骤应该跳过并且机器人应该正常运行。我还添加代码仅供参考。

主对话框代码

public MainDialog(ILogger<MainDialog> logger, IBotServices botServices, UserState userState) : 
     base(nameof(MainDialog))
{ _botServices = botServices;// ?? throw new System.ArgumentNullException(nameof(botServices));
   _logger = logger;
        _userState = userState;
        AddDialog(new ProductIssue($"{nameof(MainDialog)}.fromMain", _botServices, _userState));
        AddDialog(new ProductIssue($"{nameof(Confirm)}.fromConfirm", _botServices, _userState));
        AddDialog(new ProductIssue($"{ nameof(Resolution)}.resolution", _botServices, _userState));
        AddDialog(new PurchaseFlow(_userState));
        AddDialog(new Resolution( _userState));
        AddDialog(new Confirm(_botServices,_userState));
        AddDialog(new ChoicePrompt($"{nameof(MainDialog)}.issue"));
        AddDialog(new TextPrompt($"{nameof(MainDialog)}.callDialog"));
        AddDialog(new TextPrompt($"{nameof(MainDialog)}.number", ValidationAsync));


        AddDialog(new WaterfallDialog($"{nameof(MainDialog)}.mainFlow", new WaterfallStep[]
        {
            MoblieNumberAsync,
            ChoiceCardStepAsync,
            ShowCardStepAsync,
            CallingDialogsAsync
      }));
        AddDialog(new TextPrompt(nameof(TextPrompt)));

        InitialDialogId = $"{nameof(MainDialog)}.mainFlow";

    }

    private async Task<DialogTurnResult> MoblieNumberAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
    {
        stepContext.Values[UserInfo] = new UserInput();
        var options = new PromptOptions()
        {
            Prompt = MessageFactory.Text("Kindly enter your 10 digit mobile number without any spaces, dashes and country code. We will be sending an OTP later to this number "),
            RetryPrompt = MessageFactory.Text("Incorrect mobile number entered. Please only enter the 10 digits of your mobile without any spaces, dashes and country code.")
        };     

        return await stepContext.PromptAsync($"{nameof(MainDialog)}.number", options, cancellationToken);
    }

    private async Task<DialogTurnResult> ChoiceCardStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
    {

        var userStateAccessors = _userState.CreateProperty<UserInput>(nameof(UserInput));
        var userinfo = await userStateAccessors.GetAsync(stepContext.Context, () => new UserInput());
        userinfo.phone_no = (string)stepContext.Result;
        CustomerDetails customerDetails = new CustomerDetails();

        //API-Get Customer Details from CRM
        try
        {
            BotAPIBLL botApiBLL = new BotAPIBLL();
            var response = botApiBLL.GetCustomerDetail(stepContext.Context.Activity.Text); 
            customerDetails = JsonConvert.DeserializeObject<CustomerDetails>(response);               
        }
        catch(Exception ex)
        {

        }
        await stepContext.Context.SendActivityAsync(MessageFactory.Text("Fetching your details from our systems. This may take a moment"), cancellationToken);

        if (customerDetails.D != null && !string.IsNullOrEmpty(customerDetails.D.TelNumber) && !string.IsNullOrEmpty(customerDetails.D.NameFirst))
        {
            DbConnection dbConnection = new DbConnection();
            dbConnection.SaveCutomerInfo(customerDetails);

            userinfo.Name = customerDetails.D.NameFirst;
            var options = new PromptOptions()
            {

                Prompt = MessageFactory.Text("Welcome " + customerDetails.D.NameFirst + ", How can we serve you ? "),
                RetryPrompt = MessageFactory.Text("That was not a valid choice, please select a option between 1 to 5."),
                Choices = GetChoices(),
                Style = ListStyle.HeroCard
            };
            return await stepContext.PromptAsync($"{nameof(MainDialog)}.issue", options, cancellationToken);
        }
        else
        {
            var options = new PromptOptions()
            {
                Prompt = MessageFactory.Text("Welcome Guest_" + userinfo.phone_no + ", How can we serve you ? "),
                RetryPrompt = MessageFactory.Text("That was not a valid choice, please select a option between 1 to 5."),
                Choices = GetChoices(),
                Style = ListStyle.HeroCard
            };
            return await stepContext.PromptAsync($"{nameof(MainDialog)}.issue", options, cancellationToken);
        }
    }

    private async Task<DialogTurnResult> ShowCardStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
    {
        var userinfo = (UserInput)stepContext.Values[UserInfo];
        userinfo.choiceselected = ((FoundChoice)stepContext.Result).Value;
        var attachments = new List<Attachment>();
        var reply = MessageFactory.Text("");
        var user_choice = ((FoundChoice)stepContext.Result).Value;

        switch (user_choice)
        {
            case "Product issue":
                reply.Attachments.Add(Cards.CreateAdaptiveCardAttachment3());
                break;
            case "Register Product":
                reply.Attachments.Add(Cards.GetHeroCard1().ToAttachment());
                break;
            case "Online Purchase":
                return await stepContext.BeginDialogAsync(nameof(PurchaseFlow), null, cancellationToken);
            case "Customer Grivance":
                reply.Attachments.Add(Cards.GetHeroCard3().ToAttachment());
                break;
            case "Order Status":
                reply.Attachments.Add(Cards.GetHeroCard6().ToAttachment());
                break;
            default:
                reply.AttachmentLayout = AttachmentLayoutTypes.Carousel;
                reply.Attachments.Add(Cards.CreateAdaptiveCardAttachment3());
                reply.AttachmentLayout = AttachmentLayoutTypes.Carousel;
                reply.Attachments.Add(Cards.GetHeroCard1().ToAttachment());
                break;
        }
        if (user_choice == "Register Product" || user_choice == "Online Purchase" || user_choice == "Customer Grivance")
        {
            await stepContext.Context.SendActivityAsync(reply, cancellationToken);
            Random r = new Random();
            var validationcard = Cards.CreateAdaptiveCardAttachment2(_cards[r.Next(_cards.Length)]);
            //var feedbackcard = Cards.CustomerFeedback();
            await stepContext.Context.SendActivityAsync(MessageFactory.Attachment(validationcard), cancellationToken);
            //await stepContext.Context.SendActivityAsync(MessageFactory.Attachment(feedbackcard), cancellationToken);
            var accessor = _userState.CreateProperty<UserInput>(nameof(UserInput));
            await accessor.SetAsync(stepContext.Context, userinfo, cancellationToken);
            return await stepContext.EndDialogAsync(null, cancellationToken);
        }
        else
        {
            var options2 = new PromptOptions() { Prompt = reply, RetryPrompt = MessageFactory.Text("Retry") };                
            return await stepContext.PromptAsync($"{nameof(MainDialog)}.callDialog", options2, cancellationToken);
        }
    }

    private async Task<DialogTurnResult> CallingDialogsAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
    {                      
        // First, we use the dispatch model to determine which cognitive service (LUIS or QnA) to use.
        var recognizerResult = await _botServices.Dispatch.RecognizeAsync(stepContext.Context, cancellationToken);

        // Top intent tell us which cognitive service to use.
        var topIntent = recognizerResult.GetTopScoringIntent();

        switch (topIntent.intent)
        {

            case "Mainissue":
                 return await stepContext.BeginDialogAsync($"{nameof(MainDialog)}.fromMain", stepContext.Values[UserInfo], cancellationToken);

            case "ConfirmIntent":
                return await stepContext.BeginDialogAsync(nameof(Confirm), null, cancellationToken);

            case "EndBotIntent":
                return await stepContext.CancelAllDialogsAsync(true, null, null, cancellationToken);

            case "InverterData":
                await ProcessSampleQnAAsync(stepContext, cancellationToken);
                break;
            default:
                await stepContext.Context.SendActivityAsync(MessageFactory.Text($"I'm sorry I don't know what you mean."), cancellationToken);
                break;
         }
        return await stepContext.EndDialogAsync(null, cancellationToken);
    }

    private IList<Choice> GetChoices()
    {
        var cardOptions = new List<Choice>()
            {

                new Choice() { Value = "Product issue", Synonyms = new List<string>() { "adaptive" } },
                new Choice() { Value = "Register Product", Synonyms = new List<string>() { "hero" } },
                new Choice() { Value = "Online Purchase", Synonyms = new List<string>() { "hero" } },
                new Choice() { Value = "Customer Grivance", Synonyms = new List<string>() { "hero" } },
                new Choice() { Value = "Order Status", Synonyms = new List<string>() { "hero" } }
            };

        return cardOptions;
    }

    private Task<bool> ValidationAsync(PromptValidatorContext<string> promptContext, CancellationToken cancellationToken)
    {
        string value = (string)promptContext.Context.Activity.Text;
        if (Regex.IsMatch(value, "^[0-9]{10}$"))
        {
            return Task.FromResult(true);
        }
        else
        {
            return Task.FromResult(false);
        }
    }

    private async Task ProcessSampleQnAAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
    {
        _logger.LogInformation("ProcessSampleQnAAsync");

        var results = await _botServices.SampleQnA.GetAnswersAsync(stepContext.Context);
        if (results.Any())
        {
            await stepContext.Context.SendActivityAsync(MessageFactory.Text(results.First().Answer), cancellationToken);
        }
        else
        {
            await stepContext.Context.SendActivityAsync(MessageFactory.Text("Sorry, could not find an answer in the Q and A system."), cancellationToken);
        }
    }
}

【问题讨论】:

  • 不清楚你在问什么。您首先说您有一个确认提示,但不清楚这与您提到瀑布步骤和条件的其余问题有什么关系。您是说您想知道如何跳过瀑布步骤吗?您是说要向后跳到当前瀑布中的特定步骤吗?您是说确认提示是您要跳过的步骤吗?您是说确认是您要使用的“特定条件”吗?链接到文档:docs.microsoft.com/en-us/azure/bot-service/…

标签: c# asp.net botframework azure-language-understanding qnamaker


【解决方案1】:

您可以通过评估条件并调用NextAsync 来跳过该步骤,如下所示:

if (condition)
{
    await stepContext.NextAsync(stepContext.Result, cancellationToken);
}

// otherwise process this step

NextAsync 立即将控制权传递给下一步,无论您使用什么作为第一个参数。在这种情况下,我使用了stepContext.Result,这是上一步的结果,将传递给下一步。

【讨论】:

  • 感谢@joe 的帮助
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