插件中的 CRM 365 callManagerInfo 错误

【问题标题】：CRM 365 callManagerInfo error in plugins插件中的 CRM 365 callManagerInfo 错误
【发布时间】：2017-03-13 12:48:14
【问题描述】：

将本地 CRM 2013 升级到 CRM365 后，插件问题开始出现。每次我尝试使用插件中的 IOrganizationService 进行任何操作时，都会出现错误。 此问题仅在多服务器安装时出现，在 CRM 2013 版本中未出现。 CRM365的单服务器安装也不会发生。

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #52BFF7F3Detail: 
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
  <ActivityId>c291f3ee-3bfe-4c0d-a631-9b7e70c19add</ActivityId>
  <ErrorCode>-2147220970</ErrorCode>
  <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
  <Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #52BFF7F3</Message>
  <Timestamp>2017-03-13T12:14:25.2768854Z</Timestamp>
  <ExceptionSource i:nil="true" />
  <InnerFault>
    <ActivityId>c291f3ee-3bfe-4c0d-a631-9b7e70c19add</ActivityId>
    <ErrorCode>-2147220891</ErrorCode>
    <ErrorDetails xmlns:d3p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
    <Message>callManagerInfo</Message>
    <Timestamp>2017-03-13T12:14:25.2768854Z</Timestamp>
    <ExceptionSource i:nil="true" />
    <InnerFault i:nil="true" />
    <OriginalException i:nil="true" />
    <TraceText>

[PluginsMerged: Core.Plugins.ReadAuditLogPlugin]
[b381844a-41b5-e611-b605-0050568c2255: Core.Plugins.ReadAuditLogPlugin: RetrieveMultiple of account]

Entered Core.Plugins.ReadAuditLogPlugin.Execute(), Correlation Id: 0a738a82-3329-4f60-a6b3-ea8230290d19, Initiating User: 21391658-381b-e511-80e0-005056931145
Core.Plugins.ReadAuditLogPlugin is firing for Entity: account, Message: RetrieveMultiple, Correlation Id: 0a738a82-3329-4f60-a6b3-ea8230290d19, Initiating User: 21391658-381b-e511-80e0-005056931145
Entered internal execute in ReadAuditLogService., Correlation Id: 0a738a82-3329-4f60-a6b3-ea8230290d19, Initiating User: 21391658-381b-e511-80e0-005056931145
EnsureInitialized., Correlation Id: 0a738a82-3329-4f60-a6b3-ea8230290d19, Initiating User: 21391658-381b-e511-80e0-005056931145
Entered GetMessage., Correlation Id: 0a738a82-3329-4f60-a6b3-ea8230290d19, Initiating User: 21391658-381b-e511-80e0-005056931145
Entered GetUserFromPlugin., Correlation Id: 0a738a82-3329-4f60-a6b3-ea8230290d19, Initiating User: 21391658-381b-e511-80e0-005056931145
user 21391658-381b-e511-80e0-005056931145., Correlation Id: 0a738a82-3329-4f60-a6b3-ea8230290d19, Initiating User: 21391658-381b-e511-80e0-005056931145
Before context.OrganizationService.Retrieve., Correlation Id: 0a738a82-3329-4f60-a6b3-ea8230290d19, Initiating User: 21391658-381b-e511-80e0-005056931145
callManagerInfo, Correlation Id: 0a738a82-3329-4f60-a6b3-ea8230290d19, Initiating User: 21391658-381b-e511-80e0-005056931145
Exiting Core.Plugins.ReadAuditLogPlugin.Execute(), Correlation Id: 0a738a82-3329-4f60-a6b3-ea8230290d19, Initiating User: 21391658-381b-e511-80e0-005056931145


</TraceText>
  </InnerFault>
  <OriginalException i:nil="true" />
  <TraceText i:nil="true" />
</OrganizationServiceFault>

引发此异常的代码是：

private User GetUserFromPlugin(ILocalPluginContext context)
{
    context.Trace("Entered GetUserFromPlugin.");
    var userId = context.PluginExecutionContext.UserId;
    context.Trace(string.Format("user {0}.", userId));

    context.Trace("Before context.OrganizationService.Retrieve.");
    if (context.OrganizationService == null)
    {
        var organizationServiceNullMessage = "OrganizationService is null";
        context.Trace(organizationServiceNullMessage);
        throw new InvalidPluginExecutionException(organizationServiceNullMessage);
    }

    var systemUser = context.OrganizationService.Retrieve(
        EntityNames.CRMSystemUser,
        userId,
        new ColumnSet(FieldNames.CRMSystemUser.DomainName, FieldNames.CRMSystemUser.LastName, FieldNames.CRMSystemUser.FirstName));
    context.Trace("After context.OrganizationService.Retrieve.");

    var user = new User
    {
        Id = userId,
        DomainName = systemUser.ReadAttributeValue<string>(FieldNames.CRMSystemUser.DomainName),
        FirstName = systemUser.ReadAttributeValue<string>(FieldNames.CRMSystemUser.FirstName),
        LastName = systemUser.ReadAttributeValue<string>(FieldNames.CRMSystemUser.LastName),
    };

    return user;
}

---------编辑----

我正在从插件跟踪添加信息

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: callManagerInfoDetail: 
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
<ActivityId>dbe29fd8-651c-47d2-ad39-ed460552d4e1</ActivityId>
<ErrorCode>-2147220891</ErrorCode>
<ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic">
<KeyValuePairOfstringanyType>
<d2p1:key>OperationStatus</d2p1:key>
<d2p1:value xmlns:d4p1="http://www.w3.org/2001/XMLSchema" i:type="d4p1:int">0</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>SubErrorCode</d2p1:key>
<d2p1:value xmlns:d4p1="http://www.w3.org/2001/XMLSchema" i:type="d4p1:int">-2146233088</d2p1:value>
</KeyValuePairOfstringanyType>
</ErrorDetails>
<Message>callManagerInfo</Message>
<Timestamp>2017-03-14T06:09:08.1648164Z</Timestamp>
<ExceptionSource>PluginExecution</ExceptionSource>
<InnerFault i:nil="true" />
<OriginalException>Microsoft.Xrm.Sdk.InvalidPluginExecutionException
at Core.Plugins.BusinessLogic.Service.ReadAuditLogService.Execute(ILocalPluginContext context)
at Core.Plugins.ReadAuditLogPlugin.InternalExecute(LocalPluginContext context)
at Plugins.Common.PluginBase.Execute(IServiceProvider serviceProvider)
at Microsoft.Crm.Sandbox.SandboxAppDomainHelper.&lt;&gt;c__DisplayClass5.&lt;Execute&gt;b__0()
--- End of stack trace from previous location where exception was thrown ---
at Microsoft.Crm.Sandbox.SandboxAppDomainHelper.Execute(IOrganizationServiceFactory organizationServiceFactory, Dictionary`2 sandboxServices, String pluginTypeName, String pluginConfiguration, String pluginSecureConfig, IPluginExecutionContext requestContext)
at Microsoft.Crm.Sandbox.SandboxAppDomainHelper.Execute(IOrganizationServiceFactory organizationServiceFactory, Dictionary`2 sandboxServices, String pluginTypeName, String pluginConfiguration, String pluginSecureConfig, IPluginExecutionContext requestContext)
at Microsoft.Crm.Sandbox.SandboxWorker.Execute(SandboxCallInfo callInfo, SandboxPluginExecutionContext requestContext, Guid pluginAssemblyId, Int32 sourceHash, String assemblyName, Guid pluginTypeId, String pluginTypeName, String pluginConfiguration, String pluginSecureConfig, SandboxRequestCounter&amp; workerCounter, Boolean returnTraceInfo)</OriginalException>
<TraceText>
Entered Core.Plugins.ReadAuditLogPlugin.Execute(), Correlation Id: 50b0f06c-fc66-40b3-acbd-69a2463be0f4, Initiating User: 21391658-381b-e511-80e0-005056931145
Core.Plugins.ReadAuditLogPlugin is firing for Entity: account, Message: RetrieveMultiple, Correlation Id: 50b0f06c-fc66-40b3-acbd-69a2463be0f4, Initiating User: 21391658-381b-e511-80e0-005056931145
Entered internal execute in ReadAuditLogService., Correlation Id: 50b0f06c-fc66-40b3-acbd-69a2463be0f4, Initiating User: 21391658-381b-e511-80e0-005056931145
EnsureInitialized., Correlation Id: 50b0f06c-fc66-40b3-acbd-69a2463be0f4, Initiating User: 21391658-381b-e511-80e0-005056931145
Entered GetMessage., Correlation Id: 50b0f06c-fc66-40b3-acbd-69a2463be0f4, Initiating User: 21391658-381b-e511-80e0-005056931145
Entered GetUserFromPlugin., Correlation Id: 50b0f06c-fc66-40b3-acbd-69a2463be0f4, Initiating User: 21391658-381b-e511-80e0-005056931145
user 21391658-381b-e511-80e0-005056931145., Correlation Id: 50b0f06c-fc66-40b3-acbd-69a2463be0f4, Initiating User: 21391658-381b-e511-80e0-005056931145
Before context.OrganizationService.Retrieve., Correlation Id: 50b0f06c-fc66-40b3-acbd-69a2463be0f4, Initiating User: 21391658-381b-e511-80e0-005056931145
callManagerInfo, Correlation Id: 50b0f06c-fc66-40b3-acbd-69a2463be0f4, Initiating User: 21391658-381b-e511-80e0-005056931145
Exiting Core.Plugins.ReadAuditLogPlugin.Execute(), Correlation Id: 50b0f06c-fc66-40b3-acbd-69a2463be0f4, Initiating User: 21391658-381b-e511-80e0-005056931145
</TraceText>
</OrganizationServiceFault>

Server stack trace: 
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]: 
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.Crm.Sandbox.ISandboxHost.ExecuteAndReturnTraceInfo(SandboxCallInfo callInfo, SandboxPluginExecutionContext requestContext, Guid pluginAssemblyId, Int32 sourceHash, String assemblyName, Guid pluginTypeId, String pluginTypeName, String pluginConfiguration, String pluginSecureConfig, String assemblyContents, Boolean returnTraceInfo)
at Microsoft.Crm.Sandbox.SandboxPlugin.Execute(SandboxClient client, SandboxCallTracker callTracker, IExecutionContext requestContext, String assemblyContents, Boolean returnTraceInfo)
at Microsoft.Crm.Sandbox.SandboxCodeUnit.Execute(IExecutionContext context)

【问题讨论】：

  • 在SystemUser 的Retrieve 上注册了第二个插件吗？ callManagerInfo 内部发生了什么？您是否尝试从系统设置/自定义中打开插件跟踪？由于您收到“意外异常”，因此（执行管道）行的下方似乎有问题。
  • 嗨。没有其他插件可用于检索，但是无论触发插件的消息关闭，我的所有插件都会引发此异常。 callManagerInfo 是一些 M$ 类，我无权访问它。我将发布来自插件跟踪的信息。
  • 根据the Error Codes reference 的插件跟踪中的子错误代码-2146233088（十六进制80131500）表明“用于Dynamics 365 Onpremise 与Exchange Online 的S2S 身份验证的证书已过期” 所以你可能想朝这个方向进行调查。
  • 谢谢。我会检查的。
  • 自从从 CRM 2016 升级到 Dynamics 365 后，我刚刚开始遇到类似的问题。我们也是多服务器环境。来自工作流的“SendEmailRequests”有时会因相同的 callManagerInfo 失败。我认为这与对用户的身份验证有关。将插件从“沙盒”隔离模式更改为“无”解决了这个问题，但我不确定确切的原因。用于在沙盒中工作的相同代码。

标签： c# microsoft-dynamics dynamics-crm-365


【解决方案1】：

Microsoft 已向我们提供了解决方法。要停止错误设置 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSCRMSandboxService\SingleBox DWord 值为 0。在这样做之后，它帮助我们解决了这个问题。

【讨论】：

    【解决方案2】：

    我们遇到了同样的问题，并通过在两个节点中添加 SPN 来解决。

    【讨论】：

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