现在服务中的这段代码是什么意思？

Question

我在 Server Now 中使用我的请求小部件。 有这行代码。

    var notClosedResolved = 'stateNOT IN6,7';
    var closedResolved = 'stateIN6,7';

这是什么意思？

请帮忙 提前致谢

Answer 1

这是一个编码查询。默认情况下，状态 6/7 是存储在 ServiceNow 中的状态的数值。

所以“已解决”和“已关闭”是“显示”值（最终用户看到的），6/7 是这些显示值后面的数值，以便在开发时更容易访问。

实际上，notClosedResolved/closedResolved 表示在进行某种形式的查询时将使用它们。

例如：

//The two variables storing the encoded queries.

var notClosedResolved = 'stateNOT IN6,7';;
var closedResolved = 'stateIN6, 7';

//The query being added to the GlideRecord, then queried.
var gr = new GlideRecord('incident');
gr.addEncodedQuery(notClosedResolved);
gr.query();

//If any tickets matching the query (Not closed or resolved) exist, then do whatever is in the while and update the record
while(gr.next()){
    gr.short_description = 'Example - All non-closed/resolved incidents';
    gr.update();
}

//The query being added to the GlideRecord, then queried.
var gr = new GlideRecord('incident');
gr.addEncodedQuery(closedResolved);
gr.query();

//If any tickets matching the query (Closed or resolved) exist, then do whatever is in the while and update the record
while(gr.next()){
    gr.short_description = 'Example - All closed/resolved incidents';
    gr.update();
}