客户服务加速器与 CRM 集成，在线显示错误

Question

我的任务是按照以下步骤将客户服务加速器连接到在线CRM

http://garethtuckercrm.com/2011/07/14/installing-the-customer-care-accelerator-cca-for-crm-2011/

CCA 已连接到本地，但在连接到在线时，它显示错误。

作为

unable to retrieve organization from discovery device

异常显示

Server stack trace: 
   at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.ProcessReply(Message reply, SecurityProtocolCorrelationState correlationState, TimeSpan timeout)
   at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]: 
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Microsoft.IdentityModel.Protocols.WSTrust.IWSTrustContract.Issue(Message message)
   at Microsoft.IdentityModel.Protocols.WSTrust.WSTrustChannel.Issue(RequestSecurityToken rst, RequestSecurityTokenResponse& rstr)
   at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1.AuthenticateLiveIdInternal(ClientCredentials clientCredentials, SecurityTokenResponse deviceToken, String keyType)
   at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1.AuthenticateDevice(ClientCredentials clientCredentials)
   at Microsoft.Xrm.Sdk.Client.DiscoveryServiceConfiguration.AuthenticateDevice(ClientCredentials clientCredentials)
   at Microsoft.Xrm.Sdk.Client.ServiceProxy`1.AuthenticateDeviceCore()
   at Microsoft.Xrm.Sdk.Client.ServiceProxy`1.AuthenticateCore()
   at Microsoft.Xrm.Sdk.Client.ServiceProxy`1.Authenticate()
   at Microsoft.Xrm.Sdk.Client.ServiceProxy`1.ValidateAuthentication()
   at Microsoft.Xrm.Sdk.Client.ServiceContextInitializer`1.Initialize(ServiceProxy`1 proxy)
   at Microsoft.Xrm.Sdk.Client.DiscoveryServiceProxy.Execute(DiscoveryRequest request)
   at Microsoft.Uii.AifServices.AuthenticationService.DiscoverOrganizations(Uri discoveryServiceUri, Uri homeRealmUri, ClientCredentials clientCredentials, ClientCredentials deviceCredentials)
   at Microsoft.Uii.CrmConnection.CrmConnection.RetrieveOrganizations()
   at Microsoft.Uii.CrmConnection.ConnectionsForm.OpenConnection(CrmConnection con)
Inner Exception: System.ServiceModel.FaultException: Authentication Failure

如果有人遇到将客户服务加速器与上述指定的 crm 集成的错误。在那里分享研究

Answer 1

您在配置文件中使用的 OrganizationService URL 是什么？ 验证它是否与 CRM Online 中以下部分中的 URL 相同

设置->自定义->开发者资源->组织服务

另外，请确保 authenticationMode 为“在线”。